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Refund Policy
Last updated: 5/9/2023
Thank you for using Zippr. We value your trust and want to ensure you have a positive experience with our services. This Refund Policy outlines our procedures for handling refunds for orders placed through our mobile application or website (the “Service”). Please read this policy carefully before placing an order.
Refund Eligibility
• Refund requests must be submitted within [timeframe] of the order delivery.
• Refund requests must be made by the user who placed the original order.
• Refunds are typically processed for the following reasons:
• Non-delivery or late delivery of products beyond the estimated delivery time.
• Incorrect or damaged products received.
Refund Process
• Submit a Refund Request: To initiate a refund, please contact our customer support team at [customer support email] with the following information:
• Order number
• Reason for the refund request
• Supporting evidence (e.g., photos of damaged products)
• Evaluation: We will review your refund request and supporting evidence. Our team will determine if the request meets our refund eligibility criteria.
• Refund Approval: If your refund request is approved, we will process the refund within [timeframe]. The refund will be credited to the original payment method used for the order.
• Refund Notification: You will receive a notification confirming the approval and processing of the refund. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Exclusions
• Refunds will not be processed for orders where the products were correctly delivered according to the order details.
• We reserve the right to refuse a refund request if we find evidence of fraudulent activity or misuse of our service.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at: support@zippr.in